Terms of Service

01Overview

Welcome to 9L3D.com (“9L3D,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, your purchase and use of our products, and any related services we provide.

By accessing our website, creating an account, submitting an order, or purchasing a product, you agree to these Terms and the policies referenced within them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, you must not use our website or submit an order.

02About 9L3D

9L3D produces and sells original and properly licensed 3D-printed collectibles, articulated figures, decorative models, custom-made pieces, and related physical products.

Products offered through our website are either:

• Original designs created by or for 9L3D;
• Designs that we are authorized to manufacture and sell under a valid commercial licence;
• Designs used with documented permission from the applicable rights holder; or
• Designs made available under a licence that permits commercial production and sale.

Where a licence requires attribution, the applicable attribution will be provided on the relevant product page or another reasonably accessible section of our website.

Unless a product page expressly states otherwise, purchasing a physical product does not transfer ownership of its underlying design, copyright, trademark, digital file, or other intellectual-property rights.

03Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

If you are under 18, you may use the website or make a purchase only with the involvement and permission of a parent or legal guardian.

By submitting an order, you represent that:

• The information you provide is accurate and complete;
• You are authorized to use the selected payment method;
• Your purchase is for a lawful purpose; and
• You are legally permitted to purchase and receive the products in your location.

04Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, prices, and availability are accurate.

Because our products may be individually 3D printed, assembled, painted, or made to order, minor variations may occur. These can include:

• Visible 3D-printing layer lines;
• Slight variations in colour or surface texture;
• Minor support marks or finishing differences;
• Small dimensional tolerances;
• Differences caused by lighting, photography, or screen settings; and
• Minor variations between production batches.

These normal manufacturing characteristics are not necessarily defects.

Product images may include display stands, scenery, accessories, packaging, or other items for illustration. Only the items expressly identified in the product description are included.

Product dimensions and weights are approximate unless expressly guaranteed.

We may improve or modify a product’s materials, packaging, or minor design details where the change does not materially reduce its quality or functionality.

05Collectibles, Articulated Products and Safety

Some products contain small, articulated, pointed, detachable, or breakable components. Unless a product is expressly advertised and certified as a children’s toy, it is sold as a collectible, decorative item, or hobby product.

Customers must follow all warnings and age recommendations displayed on the product page or packaging.

06Custom and Personalized Orders

A “custom product” includes any product made, printed, painted, modified, personalized, or produced according to a customer’s selected specifications.

You are responsible for checking all submitted names, measurements, colours, reference materials, and customization instructions before placing an order.

If you provide an image, design, logo, character, model, digital file, or other material for customization, you represent that:

• You own the material or have permission to use it;
• Our use of it to fulfil your order will not violate another person’s rights;
• The material is lawful and does not contain prohibited content; and
• You have obtained any licence required for commercial manufacturing.

We may reject or cancel a custom order if we reasonably believe that fulfilling it would violate a law, intellectual-property right, safety requirement, payment-network rule, or these Terms.

To the extent permitted by law, you are responsible for reasonable losses arising directly from materials you supplied in violation of this section.

07Orders and Acceptance

Products displayed on our website constitute an invitation to place an order and not a guarantee that an order will be accepted.

After you submit an order, we may send an automated confirmation acknowledging receipt. This acknowledgement does not necessarily mean that we have accepted the order.

An order is accepted when we confirm acceptance, begin production, or dispatch the product, whichever occurs first.

We may reject, limit, or cancel an order for legitimate reasons, including:

• A product being unavailable;
• An obvious pricing or description error;
• Inability to verify payment or customer information;
• Suspected fraud or unauthorized payment activity;
• An invalid or undeliverable shipping address;
• A suspected violation of intellectual-property rights;
• Legal or shipping restrictions; or
• A violation of these Terms.

If we cancel a paid order before fulfilment, we will refund the amount collected for the cancelled portion to the original payment method.

We may impose reasonable quantity limits to prevent fraud, unauthorized resale, or stock abuse.

08Prices, Currencies and Taxes

Our store’s base currency is United States Dollars (USD).

Depending on your location and the settings available on our website, prices may be displayed or charged in another currency. Country-based product pricing may also apply.

The currency, product price, shipping charge, discount, tax, and final amount payable will be displayed at checkout before you authorize payment.

Where currency conversion is provided:

• An exchange rate may be supplied by us or a third-party rate provider;
• Converted prices may include reasonable rounding;
• Exchange rates may change before an order is submitted; and
• Your bank or card issuer may charge separate conversion or international-transaction fees.

We do not control fees charged by your bank, card issuer, wallet provider, or other financial institution.

Prices may change at any time, but changes will not affect an order already accepted, except where there is an obvious pricing error.

Customers are responsible for applicable taxes, customs duties, import charges, brokerage fees, and similar government charges unless checkout expressly states that they are included.

09Payments

Payment must be made using a payment method offered at checkout. Payments may be processed by third-party payment providers, such as Stripe or another provider displayed during checkout.

We do not directly store complete payment-card numbers. Payment information is handled by the applicable payment provider under its own terms and privacy practices.

By submitting payment, you authorize us and our payment provider to charge the displayed order total to your selected payment method.

You represent that:

• You are the authorized payment-method holder or have the holder’s permission;
• The billing information supplied is accurate;
• The transaction is lawful; and
• You will not knowingly initiate a false, fraudulent, or abusive payment dispute.

Payment authorization does not guarantee order acceptance. If payment is authorized but we cannot accept the order, we will void the authorization or issue an appropriate refund.

If a payment is declined, reversed, disputed, or identified as potentially fraudulent, we may suspend production or delivery while the matter is investigated.

10Discounts and Promotional Offers

Discounts, coupons, quantity offers, free-item promotions, and other offers are subject to the conditions displayed with the promotion.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Promotions cannot be applied after an order has been submitted;
• Only one coupon may be used per order;
• Free products have no cash-redemption value;
• Returns may reduce or remove a quantity discount;
• A refund may be adjusted to reflect the remaining products’ correct price; and
• We may cancel a promotion affected by fraud, misuse, or a technical error.

If part of a discounted bundle is returned, the refund may be recalculated based on the products retained. Any adjustment will be made fairly and in accordance with applicable law.

11Order Changes and Cancellations

Contact support@9l3d.com as soon as possible if you need to change or cancel an order.

Standard products

A standard-product order may be cancelled for a full refund before it enters processing or dispatch.

Custom or made-to-order products

A custom, personalized, or made-to-order product may be cancelled for a full refund before production begins.

Once production has begun, cancellation or modification may not be possible because materials, labour, or manufacturing capacity have already been committed specifically to the order.

If we voluntarily approve a cancellation after production begins, reasonable non-recoverable production expenses may be deducted where permitted by law and disclosed before the cancellation is completed.

12Processing, Shipping and Delivery

Processing time is the time required to manufacture, prepare, inspect, and pack an order before dispatch. It is separate from the carrier’s estimated transit time.

Current processing estimates, shipping options, delivery estimates, charges, and available destinations will be displayed on the product page, Shipping Policy, cart, or checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date in writing.

Delivery may be affected by:

• Carrier delays;
• Customs processing;
• Public holidays;
• Weather or natural events;
• Incorrect or incomplete addresses;
• Remote-area limitations;
• Security inspections; or
• Events outside our reasonable control.

We are not responsible for delays caused solely by a carrier, customs authority, incorrect customer information, or another event outside our reasonable control. However, we will provide reasonable assistance in locating a delayed shipment.

Tracking information will be provided when tracking is available.

You must provide a complete and accurate delivery address. If an order is returned because of an incorrect address, refusal, failure to collect, or unpaid import charges, we may require payment of reasonable reshipping costs.

Any refund may exclude original shipping and return costs where the delivery failure was not caused by our error and applicable law permits such a deduction.

Risk of loss transfers as determined by applicable consumer law. Nothing in these Terms transfers risk to a customer earlier than the law permits.

13Customs and International Orders

International orders may be subject to customs inspections, import restrictions, duties, VAT, sales taxes, handling charges, or brokerage fees.

Unless checkout expressly states otherwise, the customer is responsible for understanding and paying applicable import charges.

We cannot declare an order at a false value, describe it inaccurately, or mark a commercial purchase as a gift to avoid taxes or customs requirements.

If customs rejects, destroys, or returns a product because it is prohibited in the destination country, we will handle any refund according to the circumstances and applicable law.

Shipping, customs, and return expenses may be deducted where the rejection was not caused by our error and such deductions are legally permitted.

14Returns

Contact support@9l3d.com within seven days of delivery if an item is damaged, defective, materially different from its description, or incorrect.

Your message should include:

• Your order number;
• A description of the issue;
• Clear photographs or video showing the product and packaging; and
• Any other information reasonably required to assess the issue.

Eligible returns

Subject to applicable law, a return may be approved when:

• The product arrived damaged;
• The product has a manufacturing defect;
• The wrong product was delivered;
• A component shown as included is missing; or
• The product is materially different from its description.

Depending on the circumstances, we may offer:

• A replacement;
• A replacement component;
• Repair or troubleshooting assistance;
• A partial refund; or
• A full refund.

Change-of-mind returns

Unless applicable consumer law provides otherwise, change-of-mind returns are accepted only if we expressly approve them and the product is unused, undamaged, and returned in its original condition and packaging.

The customer is responsible for change-of-mind return shipping costs. Original shipping charges are not refundable unless required by law.

Non-returnable products

Subject to mandatory consumer rights, the following cannot normally be returned merely because the customer changed their mind:

• Custom-made products;
• Personalized products;
• Products manufactured to customer specifications;
• Downloadable or digital products after access or delivery has begun;
• Used, modified, painted, damaged, or incomplete products; and
• Clearance products identified as final sale where legally permitted.

These exclusions do not apply when a product is defective, damaged, incorrect, misdescribed, or otherwise legally required to be accepted for return.

15Return Shipping

If a return is required because of our error, a defect, or shipping damage, we will provide instructions and, where applicable, cover or reimburse reasonable return-shipping costs.

For an approved change-of-mind return, the customer is responsible for return shipping.

Returned products must be securely packaged. We recommend using a tracked service because we cannot confirm receipt of an untracked return.

Returns must be sent to the address provided in our return authorization. Do not send products to an address shown on shipping packaging unless instructed to do so.

16Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be submitted to the original payment method. We will not normally issue a refund to a different card, account, or person.

We generally submit approved refunds within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

A refund may include the product price, shipping charges, and applicable taxes according to the reason for the refund and applicable law.

We may reduce a refund to reflect loss in value caused by handling beyond what was reasonably necessary to inspect the product, but only where applicable law permits.

If a refund appears overdue after we confirm that it was issued, contact your bank or card issuer first and then contact us for the payment reference.

17Exchanges and Replacements

A replacement may be offered when a product arrives damaged, defective, incomplete, or incorrect.

Replacement products are subject to availability. If an identical replacement is unavailable, we may offer:

• A suitable alternative;
• Store credit, with your agreement;
• A partial refund; or
• A full refund.

We may ask you to return the original product before sending a replacement. In some cases, we may ask for photographic evidence instead of requiring a return.

18Lost, Stolen or Undelivered Packages

If tracking does not show delivery within the estimated period, contact us at support@9l3d.com so we can investigate with the carrier.

If a tracked shipment is marked as delivered but cannot be located, you should:

• Confirm the delivery address;
• Check with household members, neighbours, reception, or local delivery offices; and
• Contact the carrier where appropriate.

We will provide reasonable assistance and assess replacement or refund eligibility based on tracking information, carrier findings, the circumstances of delivery, and applicable law.

19Damaged Shipments

If packaging or a product arrives damaged, retain the product, internal packaging, shipping label, and outer package until the claim is resolved.

Contact us within seven days of delivery with clear photographs or video.

This reporting period helps us submit carrier claims, but it does not eliminate any longer period or remedy required by applicable law.

20Intellectual Property

The website and its original content—including the 9L3D name, logo, layout, photographs, graphics, text, product presentation, and original designs—are owned by or licensed to 9L3D and are protected by applicable intellectual-property laws.

Third-party trademarks, character names, designs, and other intellectual property remain the property of their respective owners. Their appearance does not imply sponsorship, partnership, or endorsement unless expressly stated.

Certain products may use third-party designs under commercial, open-source, or Creative Commons licences. Where required, the applicable creator, source, licence, and modifications will be identified.

Purchasing a physical product grants ownership of that particular physical item only. It does not grant permission to:

• Copy or distribute the underlying digital model;
• Scan and reproduce the product commercially;
• Use our product photographs without permission;
• Claim authorship of a protected design;
• Remove required attribution; or
• Use 9L3D trademarks or branding without authorization.

Permitted resale of a lawfully purchased physical product is not prohibited where applicable law protects that right.

21Intellectual-Property Complaints

We respect the intellectual-property rights of others.

If you believe that content or a product on our website infringes your rights, email support@9l3d.com with:

• Your full name and contact information;
• Identification of the protected work or right;
• The URL of the allegedly infringing content;
• An explanation of your ownership or authority to act;
• A good-faith statement describing the alleged infringement; and
• Supporting documentation where available.

We may remove or restrict content while investigating a credible complaint.

Submitting a knowingly false or misleading complaint may result in legal liability.

22Prohibited Uses

You must not use our website, products, or services to:

• Violate any applicable law or regulation;
• Commit fraud or submit false payment information;
• Infringe copyright, trademark, design, patent, privacy, or other rights;
• Request production of counterfeit or unauthorized branded goods;
• Transmit malware or harmful code;
• Probe, disrupt, overload, or circumvent website security;
• Scrape or automatically extract content without authorization;
• Harass, threaten, discriminate against, or impersonate another person;
• Submit deceptive reviews, claims, or payment disputes;
• Resell digital files without permission;
• Use our products for an unlawful or unsafe purpose; or
• Interfere with another customer’s use of the website.

We may restrict access, cancel orders, or report activity to appropriate authorities or payment providers when reasonably necessary.

23Customer Accounts

You may be able to create an account to manage orders or access certain website features.

You are responsible for:

• Providing accurate account information;
• Protecting your password;
• Preventing unauthorized access to your account; and
• Notifying us if you suspect unauthorized activity.

We may suspend an account that appears compromised, fraudulent, or in violation of these Terms.

You remain responsible for valid orders placed through your account unless applicable law provides otherwise.

24Reviews and Customer Content

If you submit a review, photograph, comment, or other content, you retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, and share it for operating and promoting 9L3D.

This permission applies only to content you voluntarily submit or authorize us to use.

You must not submit content that is:

• Unlawful or misleading;
• Defamatory or abusive;
• Infringing;
• Fraudulent;
• Unrelated to a genuine customer experience; or
• Designed to manipulate ratings.

We may moderate or remove content that violates these Terms.

We will not knowingly publish fake customer reviews or materially alter a review in a way that misrepresents the customer’s opinion.

25Third-Party Services and Links

Our website may use or link to services provided by payment processors, shipping carriers, analytics providers, social networks, or other third parties.

We are not responsible for the content, availability, security, or independent practices of third-party websites.

Your use of those services may be governed by separate terms and privacy policies.

A third-party link does not necessarily imply our endorsement.

26Privacy and Data Protection

We process personal information according to our Privacy Policy.

We may share information with service providers when reasonably necessary to:

• Process payments;
• Detect and prevent fraud;
• Manufacture and fulfil orders;
• Deliver packages;
• Provide customer support;
• Operate and secure the website;
• Comply with tax, accounting, and legal obligations; or
• Perform another purpose described in our Privacy Policy.

Any use of customer information for advertising, analytics, or marketing will be handled according to our Privacy Policy and applicable consent requirements.

27Website Availability and Accuracy

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free operation.

We may temporarily restrict access for maintenance, security, updates, or circumstances outside our control.

We may correct typographical errors, inaccuracies, or omissions.

If a correction materially affects an order already placed, we will notify the customer and provide an appropriate cancellation or refund option.

28Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that the website will always be available, secure, or free from minor technical errors.

We do not exclude any warranty, guarantee, condition, consumer right, or remedy that applicable law does not allow us to exclude.

Nothing in this section limits our obligation to provide products that conform to their descriptions or meet mandatory standards of quality, safety, and fitness for purpose.

29Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the order was accepted.

Our total liability relating to a product will not exceed the amount paid for that product, except where applicable law requires a different remedy or permits recovery of a greater amount.

We are not responsible for loss caused by:

• Customer misuse or unauthorized modification;
• Failure to follow product warnings;
• Incorrect information supplied by the customer;
• Events outside our reasonable control; or
• A third-party service for which we are not legally responsible.

30Events Outside Our Control

We are not responsible for failure or delay caused by events outside our reasonable control, including:

• Natural disasters;
• Extreme weather;
• War or civil disturbance;
• Epidemics;
• Government action;
• Customs interruption;
• Labour disputes;
• Transport disruption;
• Internet or utility outages;
• Supplier interruption; or
• Carrier failure.

We will take reasonable steps to minimize the effect of such an event and notify affected customers when appropriate.

If fulfilment becomes impossible or is delayed substantially, either party may cancel the affected portion of the order. We will then issue any refund required by applicable law.

31Suspension and Termination

We may suspend or terminate access to our website when a user:

• Materially violates these Terms;
• Engages in fraud or abusive conduct;
• Threatens website security;
• Violates another person’s rights; or
• Creates significant legal or payment-network risk.

Termination does not eliminate obligations or rights that arose before termination, including payment obligations, refund rights, intellectual-property protections, and dispute provisions.

32Complaints and Payment Disputes

Please contact support@9l3d.com before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

We aim to acknowledge customer complaints within two business days and provide a substantive response within seven business days.

Complex shipping, carrier, payment, or intellectual-property investigations may take longer.

Nothing in this section prevents a customer from exercising a lawful right to contact their card issuer, payment provider, consumer-protection authority, regulator, or court.

Customers must not knowingly:

• Submit false information;
• Seek duplicate reimbursement;
• Claim that an authorized transaction was unauthorized;
• Retain both a merchant refund and a chargeback for the same amount; or
• Abuse a payment-dispute process.

33Governing Law and Consumer Rights

These Terms will be interpreted according to the laws applicable to the operation of 9L3D and the transaction concerned, without limiting any mandatory consumer rights available in the customer’s country or jurisdiction.

Customers may be entitled to additional legal protections based on their place of residence or the destination of an order.

Nothing in these Terms removes or restricts a right or remedy that cannot legally be waived.

The parties should first attempt to resolve any disagreement by contacting one another in good faith.

This does not prevent a customer from contacting their card issuer, payment provider, consumer-protection authority, regulator, or a court with lawful jurisdiction.

34Severability and No Waiver

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or removed where necessary.

The remaining provisions will continue in effect.

If we delay or fail to enforce a provision of these Terms, that does not waive our right to enforce it later.

A waiver is effective only if made expressly in writing.

35Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a legitimate sale, merger, restructuring, or transfer of our business, provided that doing so does not reduce mandatory customer rights.

36Changes to These Terms

We may update these Terms to reflect changes in our products, operations, payment methods, legal requirements, or business practices.

The revised Terms will be posted on this page with a new “Last updated” date.

Changes will apply prospectively unless applicable law requires otherwise. The Terms in effect when an order was accepted will generally govern that order.

37Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific terms shown before purchase, constitute the agreement between you and 9L3D regarding your order and use of the website.

If product-specific terms conflict with these Terms, the product-specific terms apply only to that product and only to the extent clearly disclosed before purchase.