Refund & Return Policy

Effective Date: October 14, 2025

1. Overview

At 9L3D.com, we strive to ensure that every customer is satisfied with their purchase. Our products, including 3D models and digital assets, are carefully reviewed and curated to meet high standards of quality. This Refund & Return Policy outlines the conditions under which you may request a refund or replacement.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • The product is defective, damaged, or not as described.
  • The refund request is submitted within 7 days of delivered.
  • Proof of the issue is provided, including clear photos or videos of the item.

Please note that digital products (such as 3D models) are typically non-refundable once downloaded. Refunds for digital products are only granted if there is a clear technical issue or the product is not as described.

3. How to Request a Refund

To request a refund, contact us at support@9l3d.com with the following information:

  • Order number or receipt of purchase.
  • Description of the issue or reason for the refund request.
  • Supporting evidence (photos, videos or other documentation).

Our support team will review your request and respond within 3–5 business days.

4. Refund Process

Once your refund is approved:

  • Refunds will be issued after we receive the returned item in its original packaging and condition (if applicable for physical products).
  • Refunds will be issued to the original payment method used for the purchase.
  • The time it takes for the refund to appear in your account depends on your payment provider and may take 5–10 business days.
  • Partial refunds may be issued in certain cases, such as partially used products or items not in their original condition.

5. Returns for Physical Products

If you purchase any physical items (if applicable):

  • Items must be returned in their original packaging and condition.
  • Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
  • We recommend using a trackable shipping service. We are not responsible for lost or delayed packages.

6. Exchanges

We do not offer direct exchanges for digital products. For physical products, exchanges may be possible if an item is defective or incorrect. Contact us at support@9l3d.com to request an exchange.

7. Cancellations

You may cancel an order for a product before it is processed or shipped. Once a digital product has been downloaded, it cannot be canceled or refunded, except in cases of technical issues or misrepresentation.

8. Contact Information

For all questions, refund requests, or return inquiries, please contact:

Email: support@9l3d.com
Website: www.9l3d.com

9. Updates to This Policy

We may update this Refund & Return Policy from time to time. The latest version will always appear on this page with the “Effective Date” updated.