Privacy Policy

01Introduction

This Privacy Policy explains how 9L3D.com (“9L3D,” “we,” “us,” or “our”) collects, uses, retains, and shares limited personal information when you visit our website, place an order, contact us, or request customer support.

Our website address is https://9l3d.com/.

We follow a data-minimization approach. We collect only information reasonably necessary to:

• Process and deliver orders;
• Accept payments through approved payment providers;
• Provide customer support;
• Handle cancellations, returns, replacements, and refunds;
• Prevent fraud and protect the website; and
• Meet applicable legal, tax, and accounting obligations.

02Information We Collect

Information required to process an order

When you place or attempt to place an order, we may collect:

• Your name;
• Email address;
• Telephone number, where required for delivery;
• Billing address;
• Shipping address;
• Country;
• Products ordered;
• Product quantities;
• Order value;
• Selected currency;
• Shipping method;
• Order number;
• Customization instructions, if applicable; and
• Communications relating to the order.

We need this information to process payment, prepare the order, deliver the package, provide order updates, and respond to problems.

If required order information is not provided, we may be unable to accept or fulfil the order.

Information collected when you contact us

When you contact customer support, we may collect:

• Your name;
• Email address;
• Order number;
• The content of your message;
• Information about the affected product; and
• Photographs or videos you voluntarily provide to demonstrate damage, defects, missing components, or incorrect delivery.

Information submitted for a return, refund, or support request is used only to assess and resolve the request, prevent fraud, maintain appropriate records, and protect legal rights.

Limited technical information

Our website and essential security services may automatically process limited technical information, including:

• IP address;
• Approximate country derived from the IP address;
• Browser type;
• Date and time of a request;
• Pages requested;
• Session identifier;
• Shopping-cart information; and
• Security or error information.

This limited information may be necessary to operate checkout, remember cart contents, display country-based prices or currency, detect suspicious activity, troubleshoot errors, and protect the website.

03Sensitive Information We Do Not Request

9L3D does not ask customers to provide:

• Account passwords by email or customer-support message;
• Complete payment-card numbers by email or customer-support message;
• Card security codes by email or customer-support message;
• Bank-account login details;
• Government identification documents;
• Passport or driving-licence numbers;
• Biometric information;
• Medical or health information;
• Genetic information;
• Information about race, ethnicity, religion, political opinions, or sexual orientation; or
• Other sensitive information unrelated to completing an order.

04How We Use Personal Information

We use personal information only where reasonably necessary to:

• Process and confirm orders;
• Calculate product prices, currency, shipping, and applicable taxes;
• Process payments through a payment provider;
• Manufacture, prepare, package, and fulfil products;
• Deliver packages;
• Provide delivery and tracking updates;
• Respond to customer enquiries;
• Process cancellations, returns, replacements, and refunds;
• Investigate missing, damaged, defective, or incorrect orders;
• Detect and prevent fraud, abuse, and unauthorized transactions;
• Protect the website and checkout process;
• Maintain transaction, tax, accounting, and customer-service records;
• Handle payment disputes;
• Enforce our Terms of Service and other policies;
• Meet applicable legal obligations; and
• Establish, exercise, or defend legal claims.

We do not use personal information for an unrelated purpose without providing any notice or obtaining any consent required by law.

05Country-Based Pricing and Currency

Our website may use your approximate country, selected country, shipping country, billing country, or delivery address to determine:

• Country-based product pricing;
• Display currency;
• Available shipping methods;
• Shipping charges;
• Applicable taxes; and
• Available payment methods.

An initial country estimate may be derived from your IP address. This estimate is approximate and does not identify your precise location.

The country and address you provide during checkout may override the initial estimate so that the correct price, currency, shipping, and tax information can be displayed.

06Payments and Stripe

Payments may be processed by Stripe or another payment provider clearly identified during checkout.

When you enter payment details through a payment provider’s secure interface, those details are transmitted to and processed by that provider.

9L3D does not directly receive or store:

• Complete payment-card numbers;
• Card security codes; or
• Online-banking passwords.

We may receive limited payment information necessary to manage an order, such as:

• Payment status;
• Transaction reference;
• Payment date;
• Amount and currency;
• Payment-method type;
• Card brand;
• Last four digits of the card, where provided by the processor;
• Refund status; and
• Fraud or payment-risk status.

Stripe processes personal information according to its own Privacy Policy.

07Cookies

Our website uses essential cookies and similar technologies necessary to operate the online store.

Essential cookies may be used to:

• Remember shopping-cart contents;
• Maintain a checkout session;
• Prevent fraud;
• Protect the website;
• Remember country or currency selections;
• Remember privacy choices; and
• Maintain necessary website functions.

These cookies do not contain complete payment-card details.

You may block cookies through your browser, but doing so may prevent the cart, checkout, country-based pricing, currency display, or other essential website functions from operating correctly.

If we introduce optional analytics, advertising, or marketing cookies, we will update this Policy and provide any cookie notice or consent control required by applicable law.

08How We Share Information

We share personal information only when reasonably necessary to operate the store, fulfil an order, process a payment, protect the website, or meet legal obligations.

Payment providers

Payment and limited order information may be shared with Stripe or another provider displayed during checkout to process payments, refunds, fraud checks, and payment disputes.

Fulfilment providers

Name, delivery address, contact details, order number, and product information may be shared with a manufacturer, warehouse, fulfilment provider, or sourcing agent where necessary to prepare and fulfil an order.

Shipping providers

Name, shipping address, telephone number, email address, order reference, package information, and customs information may be shared with shipping carriers, postal services, logistics providers, or customs authorities where necessary to deliver an order.

Website and security providers

Limited technical information may be processed by hosting, firewall, security, backup, or infrastructure providers to operate and protect the website.

Professional and legal recipients

Information may be disclosed to accountants, legal advisers, tax authorities, regulators, courts, payment networks, or government authorities where reasonably necessary or legally required.

09Sale of Personal Information

We do not rent customer contact information to third parties.

We do not provide customer payment information to unrelated third parties for their independent marketing.

If our practices change in a way treated as selling or sharing under applicable privacy law, we will update this Policy and provide any required notice or choice.

10International Processing

9L3D serves customers internationally and may use payment, hosting, fulfilment, and shipping providers located in different countries.

Personal information may therefore be processed outside the customer’s country of residence.

Where required by applicable law, appropriate legal or contractual safeguards will be used for international data transfers.

11Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Order and transaction records

Order, payment, refund, shipping, tax, and invoice records may be retained for the period required by tax, accounting, payment-dispute, fraud-prevention, and consumer-protection obligations.

Customer-support records

Support, return, refund, and complaint records may be retained for as long as reasonably necessary to resolve the issue, prevent repeated fraud, and protect legal rights.

Technical and security records

Limited technical, error, and security records may be retained for a reasonable period necessary to maintain and protect the website.

Uncompleted carts and checkout sessions

Temporary cart and checkout information may be automatically deleted or anonymized after it is no longer reasonably needed, subject to security and technical requirements.

When information is no longer required, we may delete, anonymize, or securely isolate it.

12Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• HTTPS-encrypted website connections;
• Restricted administrative access;
• Website and server security controls;
• Software updates;
• Payment-provider security controls;
• Fraud monitoring;
• Secure backups; and
• Access limited to persons or providers that need the information.

13Your Privacy Rights

Depending on your country and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of eligible information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request a portable copy of eligible information; and
• Make a complaint to an applicable privacy or data-protection authority.

These rights may be subject to lawful exceptions. For example, we may need to retain transaction information for tax, accounting, fraud-prevention, dispute, or legal purposes.

To submit a privacy request, email support@9l3d.com.

We may request limited information necessary to verify your identity and protect customer information before completing a request.

14Children’s Privacy

Our website is intended for adult customers and is not directed at children under 13.

We do not knowingly collect personal information directly from children under 13.

A person under 18 may use the website or place an order only with the involvement and permission of a parent or legal guardian.

15Third-Party Websites

Our website may contain links to payment providers, shipping providers, social networks, or other third-party websites.

A third-party website operates under its own privacy policy. We are not responsible for the independent privacy practices of external websites.

Customers should review a third party’s privacy policy before providing information directly to that service.

16Business Transfers

If 9L3D is involved in a legitimate business sale, merger, restructuring, or transfer, limited customer information may be transferred as part of that transaction where legally permitted.

Any recipient must handle the information according to applicable law and any privacy commitments that continue to apply.

17Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our:

• Store operations;
• Website features;
• Payment providers;
• Fulfilment or shipping practices;
• Security measures; or
• Legal obligations.

The updated Policy will be published on this page with a revised “Last updated” date.

If a material change requires additional notice or consent, we will provide it as required by applicable law.